A large Pharmaceutical Company wanted to increase governance to its meeting policy due to changes in industry compliance.
The Pharmaceutical code of conduct changed in 2008 and the impact of this was felt heavily by Pharmaceutical companies. Failure to follow compliance would be costly and seriously affect the credibility of these companies in a world where trading successfully relies on their reputations. The challenge was to support our client in the selection of venues for external events where a healthcare professional would be in attendance. There was no additional headcount available for the project and a reluctance to mandate the policy, which had to be offset against the dangers of not adhering to the compliance changes. The company needed the new implementation requirements policing in a subtle way, but one which highlighted non-compliant activities to the compliance department. At this stage there was no procedure in place to support external meetings, as they were often small, without full event management support, and run by the Sales Managers in the field. With no idea how many meetings were currently taking place, or the workload, putting together a business case for increased headcount was extremely difficult.
A direct support desk for meetings of fewer than 15 people, allowing the stakeholders with external meetings to book by phone or through an online booking form. The telephone system implemented immediately identified the booker through CTI technology, ensuring the process was fast, informed, supportive and easy. Firstly we discuss their choice of preferred venue and highlighted any possible issues with compliance through solution-driven process. The venue was then secured at the best price, ensuring compliance on the rooms and catering areas, and delivered as a budget confirmation direct to their inbox. In the event of the preferred venue not being available a suitable alternative venue was suggested. We also checked all contracts against a pre-agreed contract checklist and liaised with the venue on final numbers and last minute details. Thus the stakeholder has only one point of contact for all their meeting needs.
This new service is called Xpress Meetings
The pilot was such a success that it was rolled out to the business within 3 months and has now been running successfully for 4 years. External meetings follow a completely controlled process which is now part of the staff induction on joining the company. Compliance is secured and a preferred programme of suppliers is currently in the pilot stage to ensure that maximum benefit is achieved from every pound spent, no matter how small. The sales team now has more time to be customer-facing and are receiving maximum support for their meeting planning. The events team has complete access to all correspondence and we highlight any issues before they become a problem. We now offer a similar system to our contracted clients depending on their needs and challenges.
I have found Trinity an absolute pleasure to work with. Having worked with the company last year, when organising our inaugural ‘one of a kind’ meeting, we are delighted to be working with them again this year to organise the 2nd meeting, which follows the overwhelming success of the first meeting. Their support and expertise shone through, and it was reassuring to know that they were only a telephone call or email away, if I had any questions. I would have no hesitation in recommending Trinity to anyone who is looking for a professional, reliable, personal service.Sales and Marketing Co-ordinator, Encap Drug Delivery