Trinity Event Solutions is committed to protecting your privacy. This policy explains how we collect, use, store and dispose of information and what it means to you.
Trinity Event Solutions works in partnership with our customers and you have control over the information we store about you and what types of information (if any) you would like to receive from us.
We may collect information about you from a variety of sources, including information we collect from you directly; when you use our services or contact us; and information we collect about you from other sources.
When making an enquiry or event booking we ask you for your name; company name; contact details such as phone and e-mail.
When making an accommodation booking we ask you for your name; company name; contact details such as phone and e-mail details.
When making a booking to attend an event we ask you for your name; company name; contact details such as phone and e-mail details, your meal preferences and occasionally information pertaining to your health.
You may be required to provide sensitive personal information about yourself or others, for example, your dietary requirements or health details (if applicable). If you provide us with any other sensitive personal information by telephone, email or by other means, we will treat that sensitive personal information in accordance with this Privacy Policy.
We may use your information to gain your valuable feedback about your event booking and experience
We may use information we collect about you to provide the services you request and to manage our records as well as to help us improve these services to you. So that we can keep you informed of important administrative or service messages, we need to use your information to contact you, even where you have told us you do not wish to receive direct marketing.
The following are examples of how we may use your information:
If you give us sensitive personal Information, you are giving your explicit consent for Trinity Edge Solutions to collect, process, disclose or transfer, and store it so we can fulfil your requirements or for safety reasons (e.g. using your dietary requirement Information for the specific purpose of providing you with a suitable meal).
Your sensitive personal information will only be disclosed to the appropriate third-parties for the fulfilment of the relevant booking and order to satisfy your requirements.
Under the UK General Data Protection Regulation (UK GDPR), The lawful bases we rely on for processing this information are:
Your information is securely stored in Cloud Storage and kept for a period of 5 years following the conclusion of the contract. This is then disposed of securely.
We would like to be able to share with you information about our products and services, invitations to events, special offers and other industry news, so that you can take advantage of the best we can offer. We will only use your information in this way where you have given us approval to do so.
Where you have given us your consent Trinity Event Solutions would like to keep in touch with you by post, phone and electronic mail.
We may disclose your information to third parties, such as hotels and venues. This will only be done under strict contract with the third party.
We will use the most recent consent you have given us, or the most specific consent, subject to the time it takes us to reflect these changes in our systems and/or processes.
You may opt-out of marketing by us at any time by contacting us.
We may occasionally use third party companies to improve our internal systems and develop software. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the Information only in accordance with our instructions.
We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration, and ensure it is only accessible by those who have a business need.
Credit cards are used to secure accommodation bookings. The details are encrypted and transmitted and held securely. One month after the booking has been completed, the credit card details are destroyed.
Credit cards are used for delegate registrations and these are processed through a 3rd party. The information is not held by Trinity Event Solutions.
On our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.
Please refer to our cookie policy.
Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy.
This Privacy Policy was last updated in January 2023.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please ensure you include with your request the following information:
Please send your request to us at the following address:
The Data Protection Officer
Trinity Event Solutions
Unit 6
Southview Business Centre
Tinwell Road
Stamford, PE9 2JL
Or email dpo@trinoityeventsolutions.co.uk
Please contact us if you have any questions about our Privacy Policy or the information we hold about you by emailing dpo@trinityeventsolutions.co.uk
Please contact us if you have any questions about our Privacy Policy or the information we hold about you.
If you have any concerns about our use of your personal information, you can make a complaint to us at dpo@trinityeventsolutions.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Talk to an expert on +44 (0)1780 484050 for help with conferences, meetings & events.
There’s no commitment - call or email to find out how we can help.
Trinity & EDGE Offices
6 Southview Business Centre,
Tinwell Road
Stamford
Lincolnshire, PE9 2JL
